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Course:
Service Delivery Fundamentals
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Course Content
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Lessons
Understanding Vijilan’s Service Model
3 Topics
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Understanding Vijilan’s Service Model
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SOC Overview
Communication and Escalation Matrix
Partner & Customer Responsibilities
Onboarding Process
3 Topics
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Onboarding Process
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Pre-Implementation Checklist
Account Setup and SIEM Connection
Validation and Reporting
Ticketing and Case Handling
2 Topics
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Ticketing and Case Handling
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How Alerts Are Managed
Remediation Playbooks
Service Delivery Mastery
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