Find answers to common questions about the Vijilan Partner Academy certifications, requirements, and learning process.
The Vijilan Partner Academy is our official online training and certification platform for MSP partners. It provides structured courses that help your teams — sales, technical, support, and leadership — learn how to position, deploy, and manage Vijilan’s cybersecurity services effectively
Everyone in your MSP organization who interacts with cybersecurity services:
Each module can be completed in about one hour per day over a few days. Most partners complete their certification in 3–5 days total. The self-paced format allows you to learn on your own schedule without disrupting daily operations.
Not necessarily. The Academy has role-based courses — sales staff can focus on business positioning and value propositions, while engineers and SOC teams get hands-on technical lessons. We’ve designed the curriculum so everyone can learn at the appropriate level for their role.
Each track offers a unique certification:
You can display these on LinkedIn, your email signature, or your MSP website.
Immediate Benefits:
Long-term Advantages:
You can retake quizzes up to three times. A passing score of 80% or higher is required to earn certification. If you need additional support, our partner success team is available to provide guidance and resources.
No — the Vijilan Partner Academy is 100% free for all active partners. This is part of our commitment to your success and growth.
Yes! You can review and retake courses at any time to refresh your knowledge. We recommend recertifying annually to stay current with new features, best practices, and platform updates.
You’ll learn how to sell cybersecurity solutions powered by Vijilan, including ThreatRemediate, ThreatResponse, and professional services. The course covers:
It’s built specifically for MSPs — not generic IT sales. You’ll learn how to position cybersecurity as a recurring managed service and how to leverage CrowdStrike and Cribl technologies as part of your value stack. We focus on real-world MSP sales scenarios, pricing models, and go-to-market strategies.
Yes! Partners can co-brand all landing pages, one-pagers, email templates, and social media graphics from the enablement kits provided in Market Central. All assets are designed to be easily customizable with your MSP branding and contact information.
Once you complete the Vijilan Partner Certification, your sales team becomes eligible for SPIFF rewards for every new ThreatRemediate deal closed or campaign launched. SPIFFs are paid quarterly and vary based on deal size and service type. Contact your Partner Success Manager for current SPIFF details.
Certified sales and marketing teams gain access to Vijilan-generated leads and co-marketing opportunities. You’ll learn proven frameworks for engaging prospects, following up effectively, and closing opportunities. Plus, you’ll receive campaign playbooks and templates that have driven success for other partners.
Upon certification, you’ll access:
You’ll master the complete client onboarding process, including:
At the end of every onboarding, Vijilan’s Service Delivery team provides a completion report that confirms all log sources are active, data is flowing properly, and visibility is established in the SOC. You’ll receive a checklist of validated items and any recommendations for optimization.
Open a ticket in the Partner Portal or contact Vijilan Service Delivery directly. The SOC and onboarding teams are available 24/7 for support. Average response time for partner support tickets is under 2 hours during business hours.
By mastering the onboarding process, your team ensures data flows smoothly to Vijilan SOC — reducing blind spots, improving detection accuracy, and minimizing escalations. This leads to:
Standard onboarding takes 3-5 business days from kickoff to completion, depending on the environment complexity and number of log sources. The training will teach you how to accelerate this timeline through proper planning and preparation.
You’ll dive into advanced technologies including:
Yes! Each lesson includes configuration demos, sample data views, real-world SOC scenarios, and interactive labs. You’ll work with actual alert examples and learn how to investigate and remediate threats using the Vijilan platform.
The training covers both foundational concepts and advanced techniques. You’ll learn everything from basic log source configuration to advanced threat hunting queries, detection rule creation, and incident response playbooks. Technical depth is appropriate for security engineers, SOC analysts, and senior technicians.
Basic understanding of networking, Windows/Linux systems, and security concepts is helpful but not required. The course is designed to take you from foundational knowledge to advanced proficiency regardless of your starting point.
Many MSPs struggle with timing and transparency in billing. The finance track teaches how Vijilan invoicing works, when to expect invoices, and how to align billing with end-customer cycles. This reduces payment delays, improves cash flow predictability, and eliminates billing disputes.
Finance and administrative staff at MSPs who handle billing, renewals, and payments to Vijilan. This includes accounting managers, controllers, billing coordinators, and operations managers responsible for vendor payments.
Vijilan invoices are itemized by customer and service type, making it easy to pass costs through to your end customers. You’ll learn how to read invoice line items, understand usage metrics, and map charges back to specific customers or service agreements.
The training covers the dispute resolution process. You’ll learn how to open a billing inquiry ticket, what documentation to provide, and typical resolution timeframes. Most billing questions are resolved within 2-3 business days.
Yes! The Partner Portal provides access to all historical invoices, payment records, and usage reports. You’ll learn how to export this data for accounting systems integration and financial reporting.
Certification aligns all departments — sales, technical, service, and finance — to a single operating model with Vijilan. Certified partners consistently deliver better customer outcomes, achieve higher renewal rates, and grow revenue faster than non-certified partners. It creates a common language and shared understanding across your entire organization.
Each MSP partner can designate a Group Leader who has access to real-time dashboards showing their team’s training progress, certification completions, and engagement metrics. You’ll see who’s completed which courses, assessment scores, and time-to-certification.
Certified partners qualify for:
Partners report multiple benefits including:
Most partners see positive ROI within the first quarter after certification.
Absolutely! We offer an Executive Overview track that provides a condensed version covering strategic positioning, competitive landscape, and business model fundamentals. This typically takes 2-3 hours and gives leadership the context needed to make informed decisions about security service offerings.
Successful partners implement these strategies:
Visit academy.vijilan.com and use your partner credentials. If you don’t have credentials yet, contact your Partner Success Manager or email academy@vijilan.com to get set up.
Yes! The Academy is fully mobile-responsive and works on smartphones and tablets. You can learn on the go, though we recommend using a desktop or laptop for hands-on technical modules that involve configuration examples.
Yes! New modules are released quarterly, including:
You’ll receive email notifications when new content is available.
Click the “Forgot Password” link on the login page at academy.vijilan.com. You’ll receive a password reset email within minutes. If you don’t receive it, check your spam folder or contact academy@vijilan.com for assistance
No — each person needs their own individual account to track progress and issue certifications. However, your Group Leader can manage all team members under a single organizational dashboard. Contact us to set up multiple user accounts for your team.
Currently, the Academy requires an internet connection. However, you can download PDF resources and reference materials from each course module for offline study. We’re exploring offline mobile app functionality for future releases.
Once you complete a certification, your certificate will be available immediately in your profile dashboard. Click “My Certificates” to download a high-resolution PDF. You’ll also receive a digital badge that can be added to your LinkedIn profile, email signature, and professional social media accounts.
The Academy works best on current versions of:
Make sure JavaScript is enabled and cookies are allowed for the best experience.
Yes! Each module and lesson has a unique URL that you can bookmark. The platform also automatically saves your progress, so you can pick up exactly where you left off when you return.
The Vijilan Partner Academy is our official online training and certification platform for MSP partners. It provides structured courses that help your teams — sales, technical, support, and leadership — learn how to position, deploy, and manage Vijilan’s cybersecurity services effectively
Everyone in your MSP organization who interacts with cybersecurity services:
Each module can be completed in about one hour per day over a few days. Most partners complete their certification in 3–5 days total. The self-paced format allows you to learn on your own schedule without disrupting daily operations.
Not necessarily. The Academy has role-based courses — sales staff can focus on business positioning and value propositions, while engineers and SOC teams get hands-on technical lessons. We’ve designed the curriculum so everyone can learn at the appropriate level for their role.
Each track offers a unique certification:
You can display these on LinkedIn, your email signature, or your MSP website.
Immediate Benefits:
Long-term Advantages:
You can retake quizzes up to three times. A passing score of 80% or higher is required to earn certification. If you need additional support, our partner success team is available to provide guidance and resources.
No — the Vijilan Partner Academy is 100% free for all active partners. This is part of our commitment to your success and growth.
Yes! You can review and retake courses at any time to refresh your knowledge. We recommend recertifying annually to stay current with new features, best practices, and platform updates.
You’ll learn how to sell cybersecurity solutions powered by Vijilan, including ThreatRemediate, ThreatResponse, and professional services. The course covers:
It’s built specifically for MSPs — not generic IT sales. You’ll learn how to position cybersecurity as a recurring managed service and how to leverage CrowdStrike and Cribl technologies as part of your value stack. We focus on real-world MSP sales scenarios, pricing models, and go-to-market strategies.
Yes! Partners can co-brand all landing pages, one-pagers, email templates, and social media graphics from the enablement kits provided in Market Central. All assets are designed to be easily customizable with your MSP branding and contact information.
Once you complete the Vijilan Partner Certification, your sales team becomes eligible for SPIFF rewards for every new ThreatRemediate deal closed or campaign launched. SPIFFs are paid quarterly and vary based on deal size and service type. Contact your Partner Success Manager for current SPIFF details.
Certified sales and marketing teams gain access to Vijilan-generated leads and co-marketing opportunities. You’ll learn proven frameworks for engaging prospects, following up effectively, and closing opportunities. Plus, you’ll receive campaign playbooks and templates that have driven success for other partners.
Upon certification, you’ll access:
You’ll master the complete client onboarding process, including:
At the end of every onboarding, Vijilan’s Service Delivery team provides a completion report that confirms all log sources are active, data is flowing properly, and visibility is established in the SOC. You’ll receive a checklist of validated items and any recommendations for optimization.
Open a ticket in the Partner Portal or contact Vijilan Service Delivery directly. The SOC and onboarding teams are available 24/7 for support. Average response time for partner support tickets is under 2 hours during business hours.
By mastering the onboarding process, your team ensures data flows smoothly to Vijilan SOC — reducing blind spots, improving detection accuracy, and minimizing escalations. This leads to:
Standard onboarding takes 3-5 business days from kickoff to completion, depending on the environment complexity and number of log sources. The training will teach you how to accelerate this timeline through proper planning and preparation.
You’ll dive into advanced technologies including:
Yes! Each lesson includes configuration demos, sample data views, real-world SOC scenarios, and interactive labs. You’ll work with actual alert examples and learn how to investigate and remediate threats using the Vijilan platform.
The training covers both foundational concepts and advanced techniques. You’ll learn everything from basic log source configuration to advanced threat hunting queries, detection rule creation, and incident response playbooks. Technical depth is appropriate for security engineers, SOC analysts, and senior technicians.
Basic understanding of networking, Windows/Linux systems, and security concepts is helpful but not required. The course is designed to take you from foundational knowledge to advanced proficiency regardless of your starting point.
Many MSPs struggle with timing and transparency in billing. The finance track teaches how Vijilan invoicing works, when to expect invoices, and how to align billing with end-customer cycles. This reduces payment delays, improves cash flow predictability, and eliminates billing disputes.
Finance and administrative staff at MSPs who handle billing, renewals, and payments to Vijilan. This includes accounting managers, controllers, billing coordinators, and operations managers responsible for vendor payments.
Vijilan invoices are itemized by customer and service type, making it easy to pass costs through to your end customers. You’ll learn how to read invoice line items, understand usage metrics, and map charges back to specific customers or service agreements.
The training covers the dispute resolution process. You’ll learn how to open a billing inquiry ticket, what documentation to provide, and typical resolution timeframes. Most billing questions are resolved within 2-3 business days.
Yes! The Partner Portal provides access to all historical invoices, payment records, and usage reports. You’ll learn how to export this data for accounting systems integration and financial reporting.
Certification aligns all departments — sales, technical, service, and finance — to a single operating model with Vijilan. Certified partners consistently deliver better customer outcomes, achieve higher renewal rates, and grow revenue faster than non-certified partners. It creates a common language and shared understanding across your entire organization.
Each MSP partner can designate a Group Leader who has access to real-time dashboards showing their team’s training progress, certification completions, and engagement metrics. You’ll see who’s completed which courses, assessment scores, and time-to-certification.
Certified partners qualify for:
Partners report multiple benefits including:
Most partners see positive ROI within the first quarter after certification.
Absolutely! We offer an Executive Overview track that provides a condensed version covering strategic positioning, competitive landscape, and business model fundamentals. This typically takes 2-3 hours and gives leadership the context needed to make informed decisions about security service offerings.
Successful partners implement these strategies:
Visit academy.vijilan.com and use your partner credentials. If you don’t have credentials yet, contact your Partner Success Manager or email academy@vijilan.com to get set up.
Yes! The Academy is fully mobile-responsive and works on smartphones and tablets. You can learn on the go, though we recommend using a desktop or laptop for hands-on technical modules that involve configuration examples.
Yes! New modules are released quarterly, including:
You’ll receive email notifications when new content is available.
Click the “Forgot Password” link on the login page at academy.vijilan.com. You’ll receive a password reset email within minutes. If you don’t receive it, check your spam folder or contact academy@vijilan.com for assistance
No — each person needs their own individual account to track progress and issue certifications. However, your Group Leader can manage all team members under a single organizational dashboard. Contact us to set up multiple user accounts for your team.
Currently, the Academy requires an internet connection. However, you can download PDF resources and reference materials from each course module for offline study. We’re exploring offline mobile app functionality for future releases.
Once you complete a certification, your certificate will be available immediately in your profile dashboard. Click “My Certificates” to download a high-resolution PDF. You’ll also receive a digital badge that can be added to your LinkedIn profile, email signature, and professional social media accounts.
The Academy works best on current versions of:
Make sure JavaScript is enabled and cookies are allowed for the best experience.
Yes! Each module and lesson has a unique URL that you can bookmark. The platform also automatically saves your progress, so you can pick up exactly where you left off when you return.
For urgent technical issues or critical support needs, choose your fastest resolution path:
1-800-Vijilan
Available 24/7 for critical issues
Instant suppot during business hour Monday-Friday, 8AM-8PM EST
academy@vijilan.com
Response within 4 hours
