Partner Support & Contact

Get the help you need to succeed with comprehensive support options, expert guidance, and dedicated assistance throughout your certification journey.

Need Immediate Help?

For urgent technical issues or critical support needs, choose your fastest resolution path:

Emergency Hotline

1-800-Vijilan
Available 24/7 for critical issues

Live Chat

Instant suppot during business hour Monday-Friday, 8AM-8PM EST

Priority Email

academy@vijilan.com
Response within 4 hours

Email Support

Academy:

academy@vijilan.com

Technical:

support@vijilan.com

Billing:

billing@vijilan.com

Response:

Within 24 hours

Phone Support

Hours:

Mon-Fri, 8AM-8PM EST

Emergency:

24/7 critical support

Live Chat

Availability:

Business hours

Response:

Instant connection

Languages:

English, Spanish

Best for:

Quick questions

Support Tickets

Portal:

Academy dashboard

Tracking:

Full ticket history

Priority::

Urgent, High, Normal

Best for:

Complex issues

Certification Support

Technical Support

Learning Support

Partnership Support

Our Commitment to You

24/7

Emergency Hotline

Critical issues and urgent support

Instant

Live Chat

During business hours

4 hrs

Priority Email

Academy-related questions

24 hrs

Standard Email

General inquiries

Send Us a Message

Can’t find what you’re looking for? Send us a detailed message and we’ll get back to you promptly.